magicVORTEX
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Offline status on MV even if computer is not offline
Author:
 Anonymous

Date Posted:
 9/27/2004 02:24 (UTC)

When sending files, MV will go to "offline" status, even though my computer IS online. Its taking me literally a day to send a file that is 14,500 KB. Is this a setting problem or a problem with MV?
Author:
 magicVORTEX Team

Date Posted:
 9/27/2004 03:26 (UTC)

We have had a few customers have difficulty transferring files (both sending and receiving) when they use magicVORTEX in conjunction with Internet security software on their computer. If this is true in your case, then if you have the opportunity, temporarily de-activate your Internet security software and test transferring files again via magicVORTEX. If you succeed, then your Internet security software is the source of the blockage.

If this is the case, then you can do one of two things:

1) Configure the Internet security software to allow traffic to magicvortex.com (i.e., make magicvortex.com a "safe" website).

2) "Turn off", or deactivate this Internet security software, or

Finally, if you use the magicVORTEX application and you don't use any Internet security software, you may want to consider decreasing your magicVORTEX application's Packet Size setting. This is especially relevant if your Internet connection is intermittent or if your computer needs to frequently re-transmit data due to networking errors it encounters. Try the 2 KB (or 8 KB) Packet Size and see how that works for you.

For additional details on how to change your magicVORTEX application's settings, visit our online help at:
http://magicvortex.com/Help/
Author:
 Anonymous

Date Posted:
 9/27/2004 11:47 (UTC)

Hi~ I've been using MV for a month and have had security software the entire time. Nothing has changed, except last night when it would go offline for no reason. I don't think it would just all of a sudden be my security software after so long.
Author:
 magicVORTEX Team

Date Posted:
 9/27/2004 13:49 (UTC)

The magicVORTEX File Transfer Service is stable and running normally.

The magicVORTEX application may report an offline status if your Internet connection is currently intermittent, or if your ISP is having sporadic network outages. Also, keep in mind that when you connect to magicVORTEX, your computer is not making a direct connection to our server. Instead, the data packets from your computer are being routed through any number of networks. Any interruptions or bottlenecks within any of these networks and you might experience the behavior that you are currently experiencing.

Additionally, your Internet security software may still be the source of your 'offline' status (especially if you have upgraded it recently). Examples of such possibly conflicting software would include: Norton Anti-Virus, Norton Personal Firewall, Norton Internet Security, McAfee VirusScan, McAfee Personal Firewall Plus, McAfee Internet Security. If you have not already done so, I would highly recommend that you temporarily de-activate your Internet security software and test transferring files again via magicVORTEX. If this turns our to be the source of your difficulty, then please configure the Internet security software to allow traffic to magicvortex.com (i.e., make magicvortex.com a "safe" website).
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By pausing a less important file, you can allow the files you want now to finish quicker.