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Slower than I thought????
Author:
 Mark

Date Posted:
 10/4/2003 01:08 (UTC)

Hi,

I normally upload my large 20 mb files to my website so that my clients can download their files. I thought that was a pain so I looked around and found yours.

I'm trying it right now and it seems that for the the client the download process is longer than me giving them a direct link to a zip file to download.

Could I be using this incorrectly? Or would you say that this service is not really a benefit to someone who can ftp files to their hosting account and then have their clients download the files?

Thanks,

Mark
Author:
 magicVORTEX Team

Date Posted:
 10/4/2003 01:40 (UTC)

As with all file transfers that occur on the Internet, transfer times may vary greatly depending upon a particular user's connection to the Internet as well as the current bandwidth available.

Some features that magicVORTEX has (that typical FTP sites do not) includes: files may be paused during transfer (in order to free up bandwidth temporarily, for example), the ability to automatically resume any transfer (in case you need to turn-off your computer for any reason), the ability for a file's sender to be notified when a recipient "picks up" a file, or a complete file history available online.

When you use the magicVORTEX application, downloading files is as easy as turning on your computer and connecting to the Internet. A recipient won't even have to do anything, since the application will automatically download the file for them. As a sender all you need to do is start the process; once you've initiated your transfer, magicVORTEX will take care of the rest.
Author:
 Mike

Date Posted:
 10/9/2004 11:21 (UTC)

I'm with you on this. I have tried to send 4 files each of approx 28MB rather than split them into smaller files and using Outlook (because of email size limits) and it has taken over 4 hours and they are still not done.

The responses that Vortex posts to this are vague and ambiguous because with my DSL line, the uplad process of split files is much faster than the upload process using the Vortex program when I use the smaller files.

In other words a 5MB file sent out on my DSL line using Outlook Express takes about 5 minutes maximum to upload and using MagicVortex it takes about 2 hours.

Unless they reply with a better solution, workaround, or explanation of why my system is doing this, I'm out on this program.
Author:
 magicVORTEX Team

Date Posted:
 10/9/2004 16:32 (UTC)

The magicVORTEX application is designed to transfer your files even if the prevailing network conditions are poor. You may want to consider adjusting your magicVORTEX application's settings--specifically the Default Transfer Rate and Packet Size settings--in order to suite your network conditions.

Our online help reviews the specifics on how to adjust your application's Default Transfer Rate and Packet Size. To read our online help, visit:
http://magicvortex.com/Help/

Using a cable modem, it typically takes between 15 and 20 minutes to transfer a 35 MB file using the magicVORTEX application. If your transfer times are vastly different than those presented here, then you may be experiencing networking bottlenecks that are completely outside of our control.

Finally, all network traffic reaches magicVORTEX via two separate, national networks, each run by a Tier 1 Internet provider.
Author:
 Mike

Date Posted:
 10/10/2004 02:48 (UTC)

Your reply is not adequate. I was very specific about the issues regarding the size of the files transfered and there is nothing in your reply that comes close to matching the level of detail I provided.

It should be clear that on my DSL line which is always capable of uploading files quickly through the Outlook Express portals, is painfully slow even when using the smallest test file...approx. 5MB.

Your example of it taking a 35MB file 15-20 minutes is way out of the parameters I gave in my question. Each of 4 files that are under 30 MB each took hours.

If you know there are specific parameters to look for in your control panel, please spell them out more clearly or have someone give me a call at the number you have on file for me.
Author:
 magicVORTEX Team

Date Posted:
 10/11/2004 02:18 (UTC)

Some currently available Internet-based security applications may cause network traffic interruptions when used in conjunction with the magicVORTEX application. This is due to the Internet traffic that the magicVORTEX application generates while transferring files to/from your computer.

We would recommend that you verify if any anti-virus or Internet security software is installed on your computer. Examples of such possibly conflicting software would include: Norton Anti-Virus, Norton Personal Firewall, Norton Internet Security, McAfee VirusScan, McAfee Personal Firewall Plus, McAfee Internet Security.

If any of these security programs are installed, then please disable them to test if the magicVORTEX application works properly. Most protection software allows you to add exceptions (or "safe" sites) to the website blocking feature. The magicVORTEX application only communicates to the address: magicvortex.com

Finally, we provided the typical transfer time for a 35 MB file, since the 35 MB file is only a few megabytes larger than your 28 MB files (and therefore, your file should transfer in a slightly less amount of time). From what you've indicated so far, it would seem that your connection to your ISP is excellent. However, it appears that when Internet traffic is routed from your computer to magicVORTEX, your data packets encounter some significant bottlenecks. Unfortunately, if this is the case, then there is a chance that this is outside of our control.

If you would like to help us investigate this in more detail, then you could provide us with output from a TRACERT (Trace Route). TRACERT is a Windows command-line utility that helps diagnose network routing that occurs between your computer and a destination computer (the magicVORTEX Relay Server, in this case).

For help with TRACERT when using Windows NT and 2000, visit:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;162326

For help with TRACERT when using Windows XP, visit:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314868
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